Discover recovery candidates from completed call evidence

Scans up to 25 completed human or Voice AI call analyses created in the last 30 days using original transcript-backed evidence. Calls without a completed analysis are not included. Pass nextCursor from the previous response to continue without skipping tied timestamps. Does not dial or send messages. Requires current membership.

POST

https://api.channelautomation.com/api/call-center/recovery/refresh

Authorization

BearerAuth
HTTP Bearer (JWT)
required

Header parameters

X-Workspace-Id
string
required

Request body JSON required

cursor
optional
object
- createdAt
  string
  required
  format: date-time
- id
  string
  required
  format: uuid
}
before
deprecated
string
Legacy timestamp-only cursor. Prefer cursor to preserve tied timestamps.

format: date-time

Returns

200

Scanned and added counts, nextCursor (null at end), and legacy nextBefore

400

Invalid input

401

Invalid session

403

Access denied

404

Resource not found or resource not found

409

Resource changed concurrently

500

Unexpected error

503

Dependency unavailable

Discover recovery candidates from completed call evidence

curl --request POST \
  --url https://api.channelautomation.com/api/call-center/recovery/refresh \
  --header 'Authorization: Bearer <token>' \
  --header 'Content-Type: application/json' \
  --header 'X-Workspace-Id: string' \
  --data '
{
  "cursor": {
    "createdAt": "2019-08-24T14:15:22Z",
    "id": "497f6eca-6276-4993-bfeb-53cbbbba6f08"
  },
  "before": "2019-08-24T14:15:22Z"
}
'

const url = 'https://api.channelautomation.com/api/call-center/recovery/refresh';
const options = {
  method: 'POST',
  headers: {
    'Content-Type': 'application/json',
    'X-Workspace-Id': 'string',
    Authorization: 'Bearer <token>'
  },
  body: JSON.stringify({
    cursor: {createdAt: '2019-08-24T14:15:22Z', id: '497f6eca-6276-4993-bfeb-53cbbbba6f08'},
    before: '2019-08-24T14:15:22Z'
  })
};

fetch(url, options)
  .then(res => res.json())
  .then(json => console.log(json))
  .catch(err => console.error(err));

import requests

url = "https://api.channelautomation.com/api/call-center/recovery/refresh"

payload = {
    "cursor": {
        "createdAt": "2019-08-24T14:15:22Z",
        "id": "497f6eca-6276-4993-bfeb-53cbbbba6f08"
    },
    "before": "2019-08-24T14:15:22Z"
}
headers = {
    "Content-Type": "application/json",
    "X-Workspace-Id": "string",
    "Authorization": "Bearer <token>"
}

response = requests.post(url, json=payload, headers=headers)

print(response.text)