Queue one retry of interrupted appointment follow-up actions

Manager only, contact scoped. Only needs-review changes can be retried. Completed steps and appointment data remain intact. The processor resumes unfinished work.

POST

https://api.channelautomation.com/api/call-center/appointment-delivery/{changeId}/retry

Authorization

BearerAuth
HTTP Bearer (JWT)
required

Path parameters

changeId
string
required
format: uuid

Header parameters

X-Workspace-Id
string
required

Request body JSON required

expectedAttempts
integer
required
minimum: 1

Returns

200

Retry queued

400

Invalid revision or change ID

401

Session required

403

Manager access required

404

Resource not found

409

Change no longer needs review or revision changed

500

Unexpected error

503

Dependency unavailable

Queue one retry of interrupted appointment follow-up actions

curl --request POST \
  --url 'https://api.channelautomation.com/api/call-center/appointment-delivery/<changeId>/retry' \
  --header 'Authorization: Bearer <token>' \
  --header 'Content-Type: application/json' \
  --header 'X-Workspace-Id: string' \
  --data '
{
  "expectedAttempts": 1
}
'

const url = 'https://api.channelautomation.com/api/call-center/appointment-delivery/<changeId>/retry';
const options = {
  method: 'POST',
  headers: {
    'Content-Type': 'application/json',
    'X-Workspace-Id': 'string',
    Authorization: 'Bearer <token>'
  },
  body: JSON.stringify({expectedAttempts: 1})
};

fetch(url, options)
  .then(res => res.json())
  .then(json => console.log(json))
  .catch(err => console.error(err));

import requests

url = "https://api.channelautomation.com/api/call-center/appointment-delivery/<changeId>/retry"

payload = { "expectedAttempts": 1 }
headers = {
    "Content-Type": "application/json",
    "X-Workspace-Id": "string",
    "Authorization": "Bearer <token>"
}

response = requests.post(url, json=payload, headers=headers)

print(response.text)