Record whether a held attempt actually placed a call

Deliberately manual, and audited. no_call_placed releases the attempt's daily allowance and returns the contact to the queue — only ever a human decision, because getting it wrong dials someone a second time. call_placed requires the exact provider call id read from the voice dashboard, which is exact evidence and rejoins the normal settlement and attribution path. Nothing is inferred from contact identity or a nearby timestamp.

POST

https://api.channelautomation.com/api/voice-campaigns/held-attempts/{attemptId}/resolve

Authorization

BearerAuth
HTTP Bearer (JWT)
required

Path parameters

attemptId
string
required
format: uuid

Request body JSON required

resolution
no_call_placed
or
call_placed
required
reason
string
required
maxLength: 300 · minLength: 1
vapi_call_id
optional
string
Required when resolution is call_placed

Returns

200

Resolved

400

Invalid resolution

401

403

Manager role or feature access required

Record whether a held attempt actually placed a call

curl --request POST \
  --url 'https://api.channelautomation.com/api/voice-campaigns/held-attempts/<attemptId>/resolve' \
  --header 'Authorization: Bearer <token>' \
  --header 'Content-Type: application/json' \
  --data '
{
  "resolution": "no_call_placed",
  "reason": "string",
  "vapi_call_id": "string"
}
'

const url = 'https://api.channelautomation.com/api/voice-campaigns/held-attempts/<attemptId>/resolve';
const options = {
  method: 'POST',
  headers: {'Content-Type': 'application/json', Authorization: 'Bearer <token>'},
  body: JSON.stringify({resolution: 'no_call_placed', reason: 'string', vapi_call_id: 'string'})
};

fetch(url, options)
  .then(res => res.json())
  .then(json => console.log(json))
  .catch(err => console.error(err));

import requests

url = "https://api.channelautomation.com/api/voice-campaigns/held-attempts/<attemptId>/resolve"

payload = {
    "resolution": "no_call_placed",
    "reason": "string",
    "vapi_call_id": "string"
}
headers = {
    "Content-Type": "application/json",
    "Authorization": "Bearer <token>"
}

response = requests.post(url, json=payload, headers=headers)

print(response.text)